Privacy Policy

Who we are

Penny Cartwright Counselling is a registered member of the British Association of Counsellors and Psychotherapists (BACP) 

Definitions

“You” and “your” mean the person who is dealing with Penny Cartwright Counselling, this may be as a customer, supplier or other type of client.

“We”, “us” and “our” mean Penny Cartwright Counselling.

The “website” means the Penny Cartwright Counselling website www.pennycartwrightcounselling.co.uk unless otherwise stated.

Our commitment to data protection

Penny Cartwright Counselling respects your privacy and is committed to maintaining your confidence and trust. This Privacy Policy describes the privacy practices of www.pennycartwrightcounselling.co.uk 

The Policy applies to all the types of information collected from you while you are using the Website and to the way in which Penny Cartwright Counselling uses and shares this information.

Please read the following carefully to understand our policies and practices regarding the treatment of personal information. This Policy does not apply to the information you provide to Penny Cartwright Counselling or to the information that Penny Cartwright Counselling may collect offline and/or through other means. It also does not apply to the information collected by another affiliated or third-party website or application that may link to or be accessible from the Website.

How we collect information about you

This is the web site of Penny Cartwright Counselling www.pennycartwrightcounselling.co.uk 

We take your privacy seriously and will only use the information that we collect about you lawfully.

We collect information about you to process your order and to provide you with the best possible service and ongoing information related to your enquiries or transactions with us; that we feel may be helpful to you. As you visit our web site, we may aggregate information on what pages you may access or visit and information you may have volunteered, such as survey information and/or site registrations. The information we collect is specifically used to notify you about updates to our web site and services and is not shared with other organisations for commercial purposes.

Penny Cartwright Counselling may also monitor or record telephone conversations with you to ensure consistent services levels, to prevent or detect fraud and for training purposes.

How we use the information about you

We will only use the information we have collected about you where we have a legal basis for doing so. This may be:

• To      fulfil your order and administer your account
• To      process your payments
• To      send you brochures, leaflets, catalogues and other promotional material      for our products and services. We may also telephone or email you to      discuss account details or for market or service research. In addition, we      may include leaflets or brochures for complementary products or services      from third parties with our statements and parcels.
• To      disclose information about you to any relevant regulator if they require      it or to anyone else if there is a legal duty to do so.
• To      run any prize draw or competition you may enter from time to time.
• To      analyse your enquiry patterns or shopping preferences as part of our      marketing programmes. This may help us to select and tailor products,      services or special discounts and to inform you about any of those we      think you will be interested to hear about. This information may also be      incorporated into our staff training programmes.
• For      the purposes of automated decision-making in relation to marketing using      Google analytics and Google remarketing. This automated decision-making      will involve the use of cookies in presenting certain forms of      advertising. Please see our Cookie policy.
• For      everyone’s protection and to prevent fraud and money laundering, we may      check the details of your first order with the fraud prevention agencies      and these checks may be repeated with future orders. If false or      inaccurate information is provided and fraud is identified, details will      be passed to fraud prevention agencies and Law enforcement agencies may      access and use this information

How we share your personal information

We will not share, sell or rent your information to third parties for marketing purposes. Information will only be shared as necessary in respect of the above lawful purposes.

Marketing and communications

We will not pass your personal contact details to any third parties except as detailed above. We may use your details to send you marketing and promotional material as detailed above.

Your consent, right to access, correct and erase your data

We will give you the chance to refuse any marketing email from us and to ‘opt in’ where necessary.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.

You can check the information that we hold about you by emailing us on pennyanne1@hotmail.co.uk If you find any inaccuracies we will delete or correct it promptly. If you do not wish to continue to receive regular information from us we have provided a simple and easy to use process to unsubscribe from our database.

Cookies

Our website uses ‘cookies’ to track use and allow customers to purchase from our web site. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our web site.

A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand how you browse, search and navigate our website and which products, pages and advertisements you have viewed. We use cookies to make our web site more user friendly to give you a better experience when you return to our web site by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit and to target our marketing promotions to you.
Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from experiencing the full functionality of our web site.

Our commitment to data security

We take data protection seriously and we have implemented technical, physical and administrative security measures to protect your information against unauthorised access, loss, misuse or destruction.

Whilst we work very hard to protect your privacy, online data transmission can never be entirely secure. Therefore we cannot guarantee that your personal information will always remain private. However, if we become aware of a security breach and that your personal data may have been compromised, we will take all appropriate steps to rectify the breach and we will contact you as soon as is reasonably practicable.

Changes to this Privacy Policy

Penny Cartwright Counselling reserves the right to modify, alter or otherwise update this Policy from time to time and you agree to be bound by such modifications, alterations or updates. If this Policy changes the revised policy will be posted on the Website.

Further information

We have taken the time to set out our Privacy Policy to give you peace of mind and assurance that when you contact us or are kind enough to pass over what you believe to be sensitive information of any kind it is handled with care and with your absolute privacy in mind.